Returns and Refunds Policy

RETURN WINDOW

You have 14 calendar days from the date of delivery to initiate and ship your return. All returns must be postmarked within this window and shipped using the return label provided by Jaded Luxury to be eligible for a refund.

Important: The 14-day period begins on the day you receive your item, not the day you place your order.

RETURN CONDITIONS

To ensure a successful refund, all items must be returned in their original, unused condition. This includes:

  • All original packaging, including dust bags, authenticity cards, and protective materials.
  • No signs of wear, alterations, damage, or staining.

Please Note: We reserve the right to reject any return that does not meet these conditions. Rejected returns will be shipped back to the customer at their expense, and no refund will be issued.

PRODUCT-SPECIFIC GUIDELINES

Bags & Accessories

Luxury handbags and totes must be returned with all original packaging, including dust bags and authenticity cards. Please handle light-colored leather with care during the return process to avoid staining or transfer marks.

NON-RETURNABLE ITEMS

The following items are not eligible for return or refund:

  • Final Sale items (clearly marked on the product page and at checkout)
  • Pre-Owned items (all sales are final)
  • Items marked as Defective at the time of purchase (sold as-is)
  • Items damaged due to misuse or customer negligence
  • Items returned without prior authorization

EXCHANGES

We only offer exchanges for items that are defective or damaged upon arrival.

To request an exchange for the same item, please email us at rep@jadedluxury.com within 48 hours of delivery with:

  • Your order number
  • Clear photos of the defect or damage
  • Photos of the packaging (if damaged during shipping)

Our team will review your request and provide next steps. If approved, we will send you a replacement at no additional cost once the original item is returned.

Size or Color Exchanges: We do not offer exchanges for size or color preferences. If you wish to order a different size or color, please process a return and place a new order.

HOW TO RETURN

Step 1: Initiate Your Return

Email rep@jadedluxury.com with the following information:

  • Order number
  • Item(s) you wish to return
  • Reason for return

Step 2: Receive Authorization

Once your return request is approved, you will receive a pre-paid return label via email within 3–5 business days. This email will also include detailed packing and shipping instructions.

Do not ship your return without authorization. Unauthorized returns will not be processed, and the item will be sent back to you at your expense.

Step 3: Pack Securely

  • Place the item in its original packaging with all tags, accessories, and documentation
  • Seal the package securely to prevent damage during transit
  • Attach the pre-paid return label to the outside of the package

Step 4: Ship Your Return

Drop off your package at the designated carrier location. We recommend obtaining a receipt or tracking confirmation for your records.

REFUND PROCESSING

Refunds are processed to the original payment method within 14 business days of the return arriving at our facility.

Refund Deductions

The following fees will be deducted from your final refund amount:

  • 5% restocking fee (to cover processing and handling costs)
  • Cost of the return label (varies based on destination and item value)

Refund Timeline by Payment Method

  • Credit Card: Timing depends on your bank's processing period (typically 5–10 business days after refund is issued)
  • PayPal: Funds typically appear within 48 hours of refund confirmation
  • Debit Card: May take 7–14 business days depending on your financial institution

You will receive an email confirmation once your refund has been processed.

NON-REFUNDABLE COSTS

The following costs are not refundable under any circumstances:

  • Original shipping charges (unless the return is due to our error or a defective item)
  • Customs duties, import taxes, or fees paid on international orders
  • Return shipping costs (deducted from your refund)

International Customers: For inquiries regarding customs duty reimbursement, please contact your local customs office directly, as Jaded Luxury cannot process these refunds.

DEFECTIVE OR INCORRECT ITEMS

If you receive an item that is defective, damaged, or incorrect, please contact us immediately at rep@jadedluxury.com within 48 hours of delivery.

We will:

  • Provide a full refund including all shipping costs, or
  • Send a replacement item at no additional charge

To expedite the process, please include:

  • Your order number
  • Clear photos of the item and defect
  • Photos of the shipping box and packaging materials

Our Commitment: If the error or defect is our responsibility, you will not be charged any restocking or return shipping fees.

LOST OR STOLEN PACKAGES

Jaded Luxury requires a signature upon delivery for all orders. Once a package has been signed for, we are not responsible for lost or stolen items.

If your tracking shows "Delivered" but you did not receive your package:

  1. Check with neighbors or household members
  2. Contact the carrier directly to file a claim
  3. Check alternative delivery locations (porch, garage, leasing office)

For undelivered packages or delivery issues, please contact us within 48 hours of the expected delivery date.

CONTACT US

For all return and refund inquiries, please reach out to our Customer Care team:

Email: rep@jadedluxury.com
Response Time: Within 24–48 hours during business days (Monday–Friday)

We are committed to making your return experience as seamless as possible and ensuring your complete satisfaction with Jaded Luxury.

This policy is subject to change without notice. Please review the current policy on our website before initiating a return. Last updated: January 2026.