Privacy Policy

This Privacy Policy describes how to collect, use, and share your Personal Information when you visit or make a purchase from our website. We are committed to protecting the privacy and security of the personal information we collect, especially given the high-value nature of the transactions we facilitate.

1. PERSONAL INFORMATION WE COLLECT

We collect two main categories of information:

A. Device Information (Automatically Collected)

When you visit the Site, we automatically collect certain information about your device and your interaction with the Site. We refer to this as "Device Information." This information helps us screen for potential risk and fraud, and to improve and optimize our Site.

The technologies we use for this collection include:

  • Cookies: Data files placed on your device, often including an anonymous unique identifier.
  • Log Files: Track actions on the Site, collecting data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.
  • Currency Conversion Data: By using our website, you agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser.

B. Personal and Order Information (Provided by You)

When you make a purchase or attempt to make a purchase through the Site, you provide us with certain personal and transactional details. We refer to this as "Order Information."

This information includes:

  • Contact Details: Your name, email address, and phone number.
  • Shipping and Billing Details: Your billing address and shipping address.
  • Financial Information: Payment information, including credit card numbers, PayPal, or other payment processor details. We do not store full credit card numbers; this data is securely processed by our third-party payment gateways.
  • Transactional Information: Details of the luxury items purchased, order history, and any correspondence related to your order.
  • User IDs and Stored Information: Information related to your account, such as user IDs, passwords (stored securely as hashes), and any preferences or stored data you choose to save on the Site.

2. HOW WE USE YOUR PERSONAL INFORMATION

We use the collected Personal Information for the following purposes:

  • Order Fulfillment: To process your payment, arrange for shipping, provide you with invoices and order confirmations, and manage returns or exchanges.
  • Communication: To communicate with you about your order status, respond to inquiries, and send you service-related notifications.
  • Security and Fraud Prevention: To screen orders for potential risk or fraud, which is a critical measure for high-value luxury goods transactions. This includes verifying the authenticity of payment and shipping details, and preventing and investigating crime.
  • Marketing and Advertising: To provide you with information or targeted advertisements relating to our products, promotions, and services, in line with your preferences, including providing postal mailing lists to relevant companies for promotional events.
  • Site Optimization: To generate analytics about our customers browsing and interacting with the Site, and to assess the success of our marketing and advertising campaigns.
  • Business Operations and Compliance: For managing our business operations, facilitating business transactions or reorganization (e.g., merger or acquisition), resolving complaints and handling requests, legal compliance and dispute resolution, and monitoring phone calls for quality assurance.

3. SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. We ensure that these third parties are bound by confidentiality obligations to protect your data.

  • Service Providers: We use third-party services to power our online store, process payments, and manage shipping. Examples include e-commerce platforms (e.g., Shopify), payment processors (e.g., Stripe, PayPal), and shipping carriers (e.g., FedEx, UPS).
  • Analytics Providers: We use services like Google Analytics to understand how our customers use the site. You can read more about how Google uses your Personal Information at: https://www.google.com/intl/en/policies/privacy/
  • Legal Compliance and Protection: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights and the safety of our customers.
  • Fraud Prevention Agencies: Due to the nature of luxury goods, we may share information with specialized fraud prevention and authentication services to verify the legitimacy of transactions and protect against counterfeiting or fraudulent activity.
  • Third-Party Liability Disclaimer: The company cannot be held liable for any unauthorized or unlawful disclosure of personal information by third parties, such as advertisers or other websites with access to our Site.

4. BEHAVIORAL ADVERTISING

As described in Section 2, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

You can opt-out of targeted advertising by using the links below:

5. DO NOT TRACK 

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

6. YOUR RIGHTS

If you are a resident of certain jurisdictions, such as the European Economic Area (EEA) or California, you may have specific rights regarding your personal information:

  • Right to Access: You have the right to request access to the personal information we hold about you.
  • Right to Correction: You have the right to request that your personal information be corrected if it is inaccurate or incomplete.
  • Right to Deletion (Right to be Forgotten): You have the right to request the deletion of your personal information, subject to certain legal exceptions.

To exercise any of these rights, please contact us using the contact information provided below. Additionally, please note that your information may be transferred outside of your country of residence, including to Canada and the United States, for processing and storage.

7. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless and until you ask us to delete this information, or as required by law.

8. MINORS

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from minors. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on the Site with a revised "Effective Date." Please note that the privacy policies at Jaded Luxury are subject to change without prior notice.

10. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at: rep@jadedluxury.com or through our website contact form.